My Agent is installed on a SERVER
If the Agent is installed on a server, then that server needs to be ON, logged in or locked (not logged out), and the Trxlink Agent application should be running. Once all verified then try syncing again.
MUST REMAIN logged in or locked
(not logged out)
VERIFY THE Agent application is running
Drawbacks from an Agent being installed on a server: The server user profile must remain locked for the Agent application to remain running. If the user profile is logged out then the application cannot run and the syncing will stop.