Understanding eRequisition's 

error messages

Trxlink Agent error

messages

SYNC OFF - Agent was powered down
Cannot open QuickBooks file

Auto-syncing issues

My Agent will not auto-sync

Some of my data isn't syncing to/from QuickBooks

Vendors
Customer/Job
Items (Product/Service)
Classes
Accounts

Transaction syncing issues

Purchase Orders
Receiving

My Trxlink Agent isn't syncing automatically 

Is your Agent installed on a computer or a server?  

My Agent is installed on a computer

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  1. Is the computer on and logged in?
     

  2. Is the Agent currently running?

 

When eRequisition cannot connect with the Agent the most common issue is that it is due to the application (Agent) is not running. ​The Agent cannot sync with your QuickBooks if it is not running.

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My Agent is installed on a server